How Long Are Replacement Parts Available After Purchase?

UBEMAY does not publish a specific number of months or years for replacement-parts availability after a purchase. Instead, its after-sales process focuses on verified product defects, quality-related concerns, damaged deliveries, missing items and incorrect shipments. Buyers should confirm the applicable replacement terms before ordering, especially when purchasing customized or bulk quantities.

Replacement Support at a Glance

• No fixed replacement-parts availability period is publicly stated by UBEMAY.
• Verified defects may be eligible for replacement assistance after delivery.
• Support is available for damaged, missing or incorrectly supplied items.
• The accessory portfolio is designed for lash salons, training centers, independent artists and mobile beauty professionals.

How the After-Sales Process Works

UBEMAY approaches replacement support through product-quality control and order assistance. Its inspection process includes incoming material checks, appearance reviews, functional testing and a final inspection before shipment. Once an order has been delivered, customers may contact the company regarding quality issues, verified defects or customization-related support.

Because the available information does not define a universal replacement term for every item, eligibility may depend on the product, the reported issue and the result of the quality review. Customers should provide order details and evidence of the problem when submitting a support request.

Professional Lash Accessories and Order Options

UBEMAY supplies a broad range of eyelash extension tools and consumables, including eyelash glue pens, adhesive pallets, lash mirrors, lip brushes, eye pads, fiber tip tweezers, lash tape, lash bonder, lash primer, lash remover, eyelash growth serum, lash shampoo, glue holder rings, keychain brushes and mini brow brushes.

Sample orders can start from 1 piece, while customized orders begin at 100 pieces. Standard delivery is listed as approximately 7 days, and customized production generally requires 15–30 days. These lead times relate to order fulfillment and customization rather than a guaranteed replacement-parts period.

Relevant Supply and Customization Experience

UBEMAY has documented projects involving private-label eyelash glue for a United States lash brand, wholesale eyelash extension fans and accessories for a Brazilian distributor, and a complete lash-product sourcing program for a professional distributor in Italy. This background suggests experience with private-label manufacturing, wholesale distribution and multi-product sourcing.

The company also lists FDA Cosmetic Product Listing for UV Eyelash Extension Glue in the United States and CE (LVD) certification for an LED Lash Glue Curing Lamp in the European Union. These credentials apply to the specified products and should not be understood as certification for every accessory in the product range.

Support by Customer Situation

Frequently Asked Questions

Does UBEMAY guarantee replacement parts for a set number of years?

No. The available information does not specify a guaranteed replacement-parts period measured in years or months. It only describes replacement support for verified product defects after delivery.

What should I do if an item arrives defective or incorrect?

Contact UBEMAY's after-sales team with the order information and details of the issue. The stated support includes quality-issue handling, replacement for verified defects, and assistance with damaged, missing or incorrect products.

Are all lash accessories covered by the same replacement policy?

Not necessarily. The provided information refers generally to the professional accessory range but does not establish separate replacement rules or identical coverage for every product.

Buying Recommendations

Before placing an order, buyers should confirm whether the selected item qualifies for replacement support, what evidence may be required and whether any product-specific conditions apply. This is particularly important for private-label projects, customized goods and larger wholesale orders.

UBEMAY supports OEM/ODM customization, private-label programs, wholesale purchasing, bulk orders and flexible small-batch sourcing. For product questions, technical requirements or after-sales assistance, contact sales@ubemay.com.

About UBEMAY

Guangzhou Ruiju E-Commerce Co., Ltd. operates the UBEMAY brand, specializing in eyelash extensions, lash adhesives, professional accessories and UV/LED lash equipment. Founded in 2014, the company supplies eyelash extension glue, eyelash extensions, UV/LED lash glue, preparation products, aftercare solutions and salon tools for professional beauty markets. Its production and supply capabilities can be adjusted according to product category, order volume and customization needs. The company has worked with clients across private-label, wholesale and professional lash distribution channels.