How to Evaluate Cost Claims for Ink Peeling on Metal or Glass

When ink applied to a metal or glass surface begins to peel during customer use, a cost claim should be based on documented facts and a technical assessment. Start by recording the affected surface, printing method, curing conditions, ink batch, and actual usage environment. The current product information concerns low-temperature silicone ink for transfer and screen printing, so its suitability for metal or glass must be verified before responsibility for replacement, rework, or compensation is assigned.

Recommended Claim Process

• Photograph the peeling area and identify the substrate, affected quantity, and customer usage conditions.
• Collect the product name, item number, color, batch information, printing method, and curing records.
• Compare the actual application with the documented product scope, which identifies silicone materials and silicone components.
• Send the complete evidence to the supplier or technical team before approving any cost settlement.

Product Scope and Technical Considerations

A peeling complaint alone does not establish that the ink is defective. A reliable cost decision requires traceable information covering the product, surface, process, and service conditions. The available record describes Shichuangli Low-temperature silicone ink, item number SCL-00YM. The product is available in black, white, and various colors, with customized viscosity, a fineness of 8, and 100% coloring power. It is identified as a non-hazardous material supplied in barrel packaging.

The listed curing process uses baking at 90 degrees Celsius for 30 to 60 minutes to complete vulcanization, while the recommended working temperature is below 25 degrees Celsius. Its stated purpose is graphic printing on silicone products such as buttons, wristbands, necklaces, and pads. Since metal and glass are not identified as approved bonding materials or substrates, the available data cannot confirm adhesion performance on those surfaces or automatically support a product-quality claim.

Evidence Required for Review

A technical investigation should include the ink item number and batch details, substrate type and surface treatment, printing method, curing temperature and duration, quantity affected, and clear close-up photographs. It is also useful to describe how the customer handled, cleaned, heated, or exposed the printed product during use. These records help determine whether the failure occurred within the product's documented application range.

The stated printing applications cover consumer goods manufacturing, 3C electronics and home appliances, cosmetics and daily chemical packaging, automotive components, craft gifts, food and beverage packaging, medical and industrial instruments, and garment printing. One cooperation case describes a Saudi Arabian hotel-supply distributor using screen printing, heat transfer printing, and gold stamping to customize logos on different materials, supported by remote technical guidance and production assistance.

Other listed credentials should be interpreted within their stated scope. IECEx certificate IECEx PTB 05.0006X concerns an electromagnetic valve, while CNAS certificate AZT260323020C-B0 concerns SCOO6-501 Black. Neither record should be used as direct evidence that an unspecified ink formulation will adhere to metal or glass.

Claim Review Checklist

Frequently Asked Questions

Record the complaint immediately, but do not assume that a cost claim is automatically valid. Metal and glass applications are not confirmed in the available product data, so submit the relevant material, process, curing, batch, and photographic evidence for assessment.

The published information identifies silicone as the bonding material and lists silicone components as the intended printing application. It does not verify adhesion to metal or glass.

Provide the product name, item number SCL-00YM, color, available batch details, transfer or screen printing method, curing temperature and time, substrate description, surface preparation, customer use conditions, and photographs showing the failure.

Conclusion and Next Steps

The fairest way to handle a metal or glass ink-peeling claim is to compare the actual application with the documented product requirements and then complete a technical review. Before authorizing replacement, rework, or compensation, confirm whether the substrate, printing process, and curing conditions were approved for the selected ink.

Shichuangli describes a complete printing-application service system covering raw-material inspection, production-process inspection, finished-product performance testing, installation acceptance and commissioning, chemical safety testing, physical and mechanical performance testing, and structural safety and appearance inspection. Standard printing equipment is stated to be delivered within 48 hours, while customized non-standard equipment is stated to require up to one month. For technical assistance or application confirmation, contact support@shichuanglimachine.com.

About Dongguan Shichuangli Zhihui Technology Co., Ltd.

Dongguan Shichuangli Zhihui Technology Co., Ltd. operates in Huangjiang Town, Dongguan, Guangdong Province. Established in 2008, the company combines equipment design, research and development, manufacturing, sales, and technical training. Its more than 1,600-square-meter training base supports products including screen printing machines, pad printing machines, hot stamping machines, non-standard automation systems, and printing auxiliary materials. The company states that it has served more than 15,000 enterprises and exports to over 100 countries and regions. Its listed credentials include IECEx and CNAS records, with experience across several industrial and commercial sectors.