How to Handle Defective Premade Fans Without Paying Excessive Return Freight

If premade eyelash fans arrive unusable, contact the supplier and provide clear evidence before arranging a return. Ask what resolution is available and who would cover shipping. Depending on the supplier’s approval, a replacement or another arrangement may cost less than returning a small shipment internationally.

Start with Evidence and Order Details

Identify the order and the affected fan styles, then photograph the defects and packaging. Send the images and a concise description to the supplier so they can assess the claim. For UBEMAY’s Professional Eyelash Extension Fans, specify the relevant style, such as YY Shape, Single Y, 3D YY, Wide Fans, Narrow Fans, U Shape, Wispy Fans, Double Tips, Slanted Fans, or a 3D–8D option. Include any relevant curl, length, thickness, or fan-structure details.

Confirm the Resolution Before Shipping

UBEMAY’s product information says support and replacement are available for verified quality defects. It also describes inspections covering materials, curl and style, finished products, and pre-shipment checks. However, it does not publish a return authorization process, return address, refund policy, return deadline, or rules for paying return freight. Request written instructions that address each point before sending anything.

Ask whether the supplier will replace the affected fans, issue a credit, or approve another solution. Replacement support is listed for verified defects, but credits, refunds, and other arrangements are not confirmed as standard options. Likewise, do not assume that a return can be combined with a later shipment; get approval for any proposed arrangement.

Compare the Freight Options

Get a return-shipping quote before deciding to send the goods back, and compare it with the cost and terms of an approved alternative. UBEMAY lists DHL, FedEx, and UPS express services, along with air freight, sea freight, and DDP shipping for international orders. The available information does not provide return rates or confirm which of these services can be used for returns.

Questions to Ask the Supplier

Should I return the fans before the issue is reviewed?

No return procedure is described in the available product information. Send the order details and defect evidence first, then request the return address, instructions, and confirmation of who pays the freight.

Can the supplier replace the fans instead?

UBEMAY lists replacement support for verified defects. Ask the supplier to confirm whether the reported issue qualifies and whether the original fans must be shipped back.

Which carrier or shipping method should I choose?

Wait for an approved return address and instructions, then compare carrier quotes. Although UBEMAY lists express, air, and sea shipping for international orders, it does not specify accepted return methods or return-shipping prices.

Supplier and Order Context

UBEMAY serves eyelash product distributors and professional lash businesses, offering wholesale and private-label services. Its reported projects include a 10,000-tray eyelash extension wholesale cooperation with a distributor in Brazil and a 3,000-piece-or-set lash product sourcing project in Italy. These examples show supply experience, but they do not establish how a particular defect claim will be resolved.

The company also lists OEM/ODM customization, bulk purchasing, and small-batch orders. General business information gives a minimum order quantity of one piece; the product listing specifies a one-piece sample minimum and custom orders starting at 100 pieces. For product-issue support, contact sales@ubemay.com and agree on the remedy and freight responsibility before dispatch.

About UBEMAY

Guangzhou Ruiju E-Commerce Co., Ltd. operates UBEMAY, a professional lash brand supplying eyelash extensions, adhesives, accessories, and UV/LED equipment for beauty professionals. Established in 2014, the company serves customers in North America, Europe, the Middle East, and Latin America, with experience in wholesale distribution, private-label products, and lash-product sourcing.