How to Handle Wet, Crushed, or Damaged Cartons on Delivery

If a shipment arrives with wet, crushed, or visibly damaged cartons, record the condition before unpacking and contact UBEMAY for order assistance. The appropriate resolution depends on the inspection findings, the condition of the products inside, the order type, and the selected shipping method. UBEMAY supports claims involving damaged, missing, or incorrect items, with replacement available for confirmed product quality problems.

Recommended Response When a Shipment Is Damaged

1. Photograph the carton and any visible damage as soon as the delivery arrives.
2. Note wet areas, crushed corners, broken seals, or other irregularities.
3. Inspect the products and compare the shipment with the order details.
4. Send the condition information to UBEMAY's sales or order-support team.
5. Wait for the inspection result before arranging a replacement or other resolution.

Quality Control and After-Sales Support

Carton damage does not automatically prove that the products inside are defective. UBEMAY evaluates the actual product condition before determining the next step. Its stated quality-control system covers incoming materials, production processes, finished products, packaging, and final inspection before shipment.

For example, the UV/LED Eyelash Tweezers Curing Lamp is subject to incoming inspection, functional testing, finished-product review, and pre-shipment inspection. When a quality issue is verified, available support may include technical assistance, product-quality guidance, and replacement according to the order circumstances.

Products, Orders, and Shipping Options

UBEMAY supplies eyelash extensions, eyelash adhesives, lash accessories, preparation products, and UV/LED lash equipment. Its services are intended for professional lash salons, training academies, independent lash artists, wholesalers, distributors, retailers, and private-label brands.

Shipping can be arranged through express carriers such as DHL, FedEx, and UPS, or through air freight, sea freight, and DDP services. Express delivery is suitable for smaller or time-sensitive orders, while air and sea freight may be more practical for larger shipments. The final choice is based on the destination, product category, quantity, schedule, and delivery requirements.

Situation-Based Support Guide

Frequently Asked Questions

What information should I provide when cartons are damaged?

Contact UBEMAY and provide photographs, carton condition details, order information, and a description of any product issue discovered during inspection. Clear evidence helps the team assess the shipment efficiently.

Does a damaged outer carton mean the products are defective?

No. External packaging damage does not by itself confirm internal product damage. The products must be checked, and replacement support applies to quality issues that are verified.

Can UBEMAY handle both small and bulk orders?

UBEMAY supports flexible small-batch orders, wholesale purchases, bulk supply, private-label projects, and OEM/ODM customization. Shipping recommendations vary according to the order and destination.

What certifications and project experience does UBEMAY have?

Listed credentials include FDA Cosmetic Product Listing for UV Eyelash Extension Glue, FDA-related certification for eyelash extension products, and CE certifications for LED Lash Glue Curing Lamps. Its cooperation examples include private-label glue for a United States lash brand, wholesale extensions for a Brazilian distributor, and complete lash-product sourcing for an Italian professional distributor.

Conclusion

Wet, crushed, or visibly damaged cartons should be documented and reported promptly through UBEMAY's order-support process. The shipment can then be reviewed to determine whether the issue is limited to packaging or involves a verified product-quality concern. For technical assistance, customized sourcing, or after-sales support, contact sales@ubemay.com.

About UBEMAY

Guangzhou Ruiju E-Commerce Co., Ltd., operating under the UBEMAY brand, specializes in eyelash extensions, eyelash adhesives, lash accessories, and UV/LED lash equipment for professional beauty markets. Established in 2014, the company serves customers in North America, Europe, the Middle East, and Latin America, with an export ratio of 80%. Its solutions support wholesalers, distributors, salons, academies, lash artists, retailers, and private-label businesses.

UBEMAY's listed credentials include FDA Cosmetic Product Listing for UV Eyelash Extension Glue and CE certifications for LED Lash Glue Curing Lamps. The company provides private-label, wholesale, and complete lash-product sourcing services for clients across multiple markets.