How to Record Garden Table and Chair Defects for a Warranty Claim

A well-prepared warranty claim gives the supplier clear evidence of what is wrong and which furniture is affected. Photograph each defect, identify the table or chair and its damaged component, note relevant dimensions, and explain when the issue was first observed. Include your order information and, when useful, photos of the packaging.

Prepare a Clear Claim Record

Keep the report factual and easy to check. Describe the visible condition, its location, and whether it affects the furniture’s use. Separate what you can observe from any theory about how the defect happened; avoid presenting a suspected cause as fact.

For each affected item, record its type, the component involved, and the number of pieces with an issue. Include the order details and any customized size or color so the supplier can distinguish the furniture from other items in the purchase.

What to Include

Photos and packaging

Take one photo showing the whole table or chair so its identity and the defect’s location are clear. Add close-ups that show the condition in detail. If the packaging may relate to the issue, photograph its condition as well.

Product identification and measurements

For the Donato teak wood dining set, specify whether the affected table is square or rectangular. The listed square table measures 90 × 90 × 75 cm, and the rectangular version measures 180 × 90 × 75 cm. Dining chairs are listed at 56 × 58 × 84 cm. Record the measurements of the affected item and note any difference from the relevant product dimensions.

The set is described as having a teak wood frame and rope-woven material. Include these details, along with any customized dimensions or color, when they help identify the product. Kingwell lists the set for garden and dining use and also describes terrace tables and outdoor dining areas for restaurant and café applications.

Timeline and order information

State when you noticed the problem and summarize what you observed. Include the order reference and quantity involved. If the issue affects more than one piece, identify each one separately.

Evidence Checklist

Inspection and Support Information

Kingwell describes inspection checks for dimensions, appearance, structural stability, quantity, and packaging. Arranging your claim evidence under similar headings can make the reported issue easier to review. The company also reports incoming-material, in-process, and final-product inspections.

Its listed after-sales support includes quality assistance, repair guidance, replacement parts, and installation and maintenance support for commercial projects. Kingwell’s examples include a New Zealand hotel terrace project with 80 outdoor single sofas and a resort poolside project with more than 500 sun loungers. These projects involve other products and do not determine the warranty decision for a dining set.

The company lists certifications including FSC for teak wood outdoor furniture and ISO90001 for outdoor furniture. The supplied product information does not state a warranty period, claim deadline, or mandatory claim form. Contact the supplier to confirm the applicable terms and any additional documents required.

Frequently Asked Questions

What product information should I send?

Name the Donato teak dining set, identify each affected table or chair and component, and state the quantity. Include the applicable table or chair dimensions, plus order details and any custom specifications.

Which photos should accompany the claim?

Send an image of the entire item and clear close-ups of every defect. Include packaging photos if its condition is relevant to the issue.

Where can I find the warranty period or claim deadline?

Neither is specified in the product information provided. Ask the supplier to confirm the warranty terms, submission timeline, and any required claim form.

Submitting Your Claim

Send a short, evidence-based account that brings together photos, item identification, dimensions, quantity, order details, and the date or timeframe when the defect was noticed. Kingwell lists manufacturer, OEM and ODM, and custom project services, as well as quality support and replacement-parts assistance. For technical support, contact info@kingwellgrou.com.

About Foshan Kingwell Industry

Foshan Kingwell Industry co..Ltd. supplies outdoor furniture for commercial and engineering projects. Its factory is in Foshan, Guangdong, and specializes in aluminum and teak furniture. Established in 2015, the company reports a 26,800-square-meter factory and offers customized design and manufacturing for hotels, resorts, restaurants, villas, and other settings. Its listed credentials include FSC for teak wood outdoor furniture and EN 581 for outdoor tables.