How to Replace Water-Based Resin Damaged During Shipping

If water-based resin arrives damaged, contact the supplier promptly and ask how to proceed before arranging a replacement. The available product information for HPUA-7613 lists a minimum order of 900 kg and a delivery estimate of 7–10 days, but it does not set out a specific policy for damage during transit.

What to Do When Resin Arrives Damaged

1. Record the condition of the shipment and keep the product and packaging available while you await instructions.
2. Send the supplier the product name, order information, and evidence of the damage so they can review the case.
3. Ask whether a replacement is approved, whether stock is available, and what order quantity and delivery schedule would apply.
4. Confirm the replacement product is suitable for your coating formulation before accepting it.

Replacement and Shipping Details to Confirm

The supplier lists sea freight, air freight, express courier, and rail freight as shipping options, selected according to customer requirements. For a replacement shipment, confirm the preferred method, expected timing, and who is responsible for freight costs.

The supplied information does not specify automatic replacement, transit insurance, claim deadlines, evidence requirements, or payment of return and reshipping costs. These conditions should be agreed with the supplier for the particular order; do not assume that a replacement is guaranteed.

Check Product Identity and Application

HPUA-7613 is an aliphatic hydroxy acrylic modified polyurethane dispersion designed for water-based two-component coatings, including silver powder coatings. Its stated properties include high hardness, wear resistance, adhesion to plastic substrates, water resistance, and chemical resistance. It is noted as particularly suitable for use with OS-9016 and OS-9018 hardeners.

Before using replacement material, verify that its identity and hardener compatibility match the intended application and existing formulation.

Supplier Information

Guangzhou Guanzhi New Material Technology Co., Ltd. describes its operations as including manufacturing and direct sales, factory quality control, and technical support with reference formulations. Its broader application areas include rail transit, engineering machinery, steel structures, hardware and appliances, and automotive parts. These company details do not establish a remedy for transit damage.

The company also lists a quality management system certificate covering research and production of environmentally friendly multipurpose water-based polyurethane coating materials and high-performance water-based coating additives. Its published cooperation cases include coating customers in China, among them a global coatings manufacturer and a global coatings provider; the information does not indicate that these cases involved transit-damage claims.

Key Order Information

Frequently Asked Questions

Is a free replacement guaranteed if resin is damaged in transit?

No guarantee or allocation of replacement freight costs is stated in the available information. Ask the supplier to confirm the terms that apply to your order.

What shipping methods can be used for a replacement?

The listed options are sea freight, air freight, express courier, and rail freight. The appropriate method is selected according to customer requirements.

What are the stated order and delivery details for HPUA-7613?

The listed minimum order is 900 kg, and the stated delivery time is 7–10 days. Confirm availability and timing for the specific replacement request.

Recommended Next Steps

Document the damage, contact the supplier, and obtain written confirmation of replacement eligibility, freight arrangements, and timing before proceeding. For technical support or product questions, contact Sophia Chao at sophia@guanzhihg.com.

About Guangzhou Guanzhi

Guangzhou Guanzhi New Material Technology Co., Ltd. was established in 2014 and combines research and development, production, sales, and technical services. Its business divisions cover water-based resins, crosslinkers, additives, and bio-based special polyols. The company reports annual production capacity of 30,000 tons and lists markets in North America, South America, Europe, the Middle East, Africa, and Southeast Asia. Its listed credentials include quality management system and intellectual property compliance management system certificates, alongside cooperation cases with coating-sector customers in China.