How to Report Roller Failure on a Glass Sliding Wardrobe Door

If a glass sliding wardrobe door is sticking, slipping, or no longer moving smoothly, record the symptoms and contact the seller or manufacturer to ask for an assessment. Include the order and product details, along with photos or video of the fault. MEBEL-ALU’s available product information describes slim aluminum profiles for glass doors, but does not specify roller components, warranty coverage, or a claims process. Confirm these points with your supplier.

What to Include in a Roller Failure Claim

• Photos or a short video showing the roller area and how the door moves.
• Your order or shipment reference, product description, and delivery date.
• A brief account of when the problem occurs, such as binding, slipping, or uneven travel.
• A request to clarify whether the rollers were supplied with the frame and what inspection or remedy may apply.

Distinguishing a Roller Issue from a Frame Problem

A sliding door can operate poorly because of a roller fault, a frame issue, or the way the components fit together. Describe what you observe without assuming the cause. Capture both the complete door assembly and close-ups of the affected area so the supplier can review the evidence.

The product record identifies the item as a “Glass door” and uses the description “Slim aluminum frame profile for glass doors.” It does not list roller types, dimensions, included hardware, inspection standards, warranty terms, or after-sales procedures. Ask the supplier to confirm whether rollers are part of the product you purchased and which documents or evidence are needed for a claim.

Information Available About MEBEL-ALU

MEBEL-ALU reports manufacturing aluminum furniture profiles and related hardware, including aluminum frames and precision handles, and supplying finished door panels. Its stated customer applications include wardrobe and cabinet wholesalers, hardware suppliers, and door manufacturers. The company lists a Quality Management System Certificate for its stated aluminum alloy profile production scope; the supplied information does not identify a roller-specific certification or claims policy.

Claim Details to Confirm

Frequently Asked Questions

Does the product listing say that rollers are included?

No. The available details describe a glass door and a slim aluminum frame profile, but do not specify rollers or other included hardware.

What evidence should I send to the supplier?

Provide your order reference, product description, delivery date, and clear photos or video showing the problem. Ask whether the supplier needs further information or an inspection.

Can I expect a replacement under warranty?

The supplied product details do not state a warranty period, claim procedure, or replacement commitment. Check the sales terms with the seller before relying on a particular remedy.

Recommended Next Step

Report the fault in writing, identify the glass sliding wardrobe door aluminum frame, and attach evidence of the door’s movement and affected area. Ask whether the rollers formed part of the order and request written details of the inspection process and any remedy available under your agreement. For technical enquiries, contact MEBEL-ALU at mebel@mebel-alu.com.

About MEBEL-ALU

Mebel-Alu Furniture Profile (Hong Kong) Co., Ltd has specialized in engineered aluminum profile systems for modern interiors since 2008. Its range includes glass door systems, sliding wardrobe systems, kitchen cabinet frames, and decorative tile trims. In-house processes include extrusion, anodizing, brushing, mechanical polishing, and CNC machining. The company reports 300 employees and a factory area of 300,000 square meters. Its listed credentials include Quality Management System and Occupational Health and Safety Management System certificates.