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PU Hardener Arrived Gelled: Is Replacement Available?
The available product information does not say whether gelled PU hardener qualifies for replacement. It describes PU-1036 as a waterborne polyurethane resin, not a hardener, and provides no terms for returns or delivery claims. Check the shipment's product name and contact the supplier to ask how they will handle this specific issue.
What the Product Information Confirms
- No replacement or return terms are provided for PU hardener received in a gelled condition.
- PU-1036 is identified as a waterborne aliphatic polyurethane resin, not a PU hardener.
- A 12-month shelf life and technical assistance are listed, but neither is described as a replacement guarantee.
- Applications mentioned for the company's materials include flexible substrates such as printing leather, inks, and adhesives.
Product Details and Policy Limits
PU-1036 is described as a waterborne aliphatic polyurethane resin that adheres to leather, PVC, rubber, and other substrates. The listed application examples include transparent coatings for leather, PVC, and similar materials. The information does not classify this product as a hardener or explain how to evaluate gelation.
The listing specifies a 12-month shelf life, factory quality control, a minimum order quantity of 900 kg, and an estimated delivery time of 7–10 days. It also mentions technical support and free reference formulas. However, it does not explain whether a gelled delivery is eligible for replacement, what documentation a claim requires, or how quickly a claim must be submitted.
Guangzhou Guanzhi New Material Technology Co., Ltd. says it provides research, manufacturing, sales, and technical services for water-based materials. The supplied company details include quality management and intellectual property compliance certifications, as well as cooperation cases with two coatings-sector clients. None of these details describes a claim involving gelled material or establishes a replacement outcome.
Information at a Glance
| Topic | Published detail | What it means for a replacement claim |
|---|---|---|
| Product identity | PU-1036, a waterborne aliphatic polyurethane resin | Does not confirm that the shipment is a PU hardener |
| Shelf life | 12 months | No replacement commitment is stated |
| Quality control | Factory quality control is mentioned | No delivery-claim procedure is described |
| Technical assistance | Technical support and free reference formulas are listed | Support is available, but replacement terms remain unspecified |
Frequently Asked Questions
Does the supplied information guarantee replacement of gelled PU hardener?
No. It does not specify a replacement or return policy for hardener that arrives gelled.
Is PU-1036 identified as a hardener?
No. The listing describes PU-1036 as a waterborne aliphatic polyurethane resin.
What assistance is listed for PU-1036?
The product details state a 12-month shelf life and offer technical support and free reference formulas. They do not explain how to request replacement for a gelled delivery.
Recommended Next Steps
The available details are not enough to determine whether replacement is available. Confirm the product name and whether the delivered material is a hardener or PU-1036, then send the supplier your order and delivery information and request a case-specific decision. The listed direct sales and technical support channels, along with the 900 kg minimum order quantity, do not establish replacement eligibility. For technical support, contact sophia@guanzhihg.com.
About the Company
Guangzhou Guanzhi New Material Technology Co., Ltd. was founded in 2014 and brings together research and development, production, sales, and technical services. It operates R&D and application centers in Guangzhou and Shanghai. Its listed offerings include water-based resins, crosslinkers, additives, and bio-based special polyols. The company also lists quality management and intellectual property compliance certifications, with cooperation cases in the coatings sector.
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