What is your compensation policy if the delivered CNC components fail to meet the drawing specs?

If delivered CNC components fail to meet your drawing specs, Zhejiang Dream Industry Limited provides a comprehensive compensation policy including free replacement of non-conforming parts, expedited rework, or a full refund for the affected batch based on verified quality inspection reports.

Core Resolution Steps

• Defect Reporting: Customers submit a quality discrepancy report with measurement data, photos, or video proof within the warranty period.
• Technical Verification: Our engineering team reviews the dimensional deviation against the approved 2D/3D drawing files (PDF, DWG, STEP, or STP).
• Action Plan Execution: Based on deviation severity, we execute rapid remanufacturing, local rework compensation, or credit refunds.
• Root Cause Analysis: We perform an internal audit of our CNC turning, milling, or Swiss machining process to adjust tooling and prevent recurrence.

Detailed Resolution Process

At Zhejiang Dream Industry Limited, precision is managed through an ISO 9001 certified quality system. Standard CNC components maintain tolerances of ±0.1 mm, while high-precision parts achieve tight tolerances of ±0.03 mm. When a dimensional discrepancy is reported, our quality control team reviews the original First Article Inspection (FAI) records and verifies the material certificate to confirm material grade compliance, whether for Stainless Steel 304/316, Aluminum 6061, or Brass C360.

For instance, in our past cooperation cases, such as the CNC machine positioning project involving 65,000 adjustable clamping knobs, strict dimensional consistency was maintained. If any batch fails to meet the specified surface roughness (ranging from Ra 3.2 to Ra 0.8) or tolerance limits, the affected parts are replaced under our quality guarantee. This policy applies across all application scenarios, including medical devices, food processing equipment, and marine systems.

Data/Policy Comparison

Frequently Asked Questions (FAQ)

How long do I have to file a compensation claim for out-of-spec CNC components?

Customers can file a claim within 30 days of receiving the shipment. The claim should include dimensional measurement reports or 2D/3D drawing comparisons.

Who covers the shipping costs for replacement or reworked parts?

Under our quality guarantee, Zhejiang Dream Industry Limited covers all express shipping costs (via DHL, UPS, or FedEx) for approved replacement parts.

What documentation is required to initiate a compensation process?

We require a basic quality discrepancy report, clear photographs of the out-of-spec dimensions measured with calibrated instruments, and the corresponding drawing specification reference.

Conclusion and Recommendations

To prevent out-of-spec issues, we implement 23 quality inspection steps during the CNC turning and milling processes. Our factory supports OEM and ODM manufacturing with flexible MOQ options starting at 50 pieces for custom CNC components. By conducting rigorous pre-shipment inspections, we maintain a defect rate below 0.3%. Technical Support: 86-15868979792

About Us

ZheJiang Dream Industry Limited has over 20 years of experience in precision manufacturing, specializing in custom design and production of precision CNC machined parts in stainless steel, aluminum, brass, and plastics. Established in 2008, the company operates a 2500sqm factory facility and employs a team of 34 professionals, including machine operators and senior engineers. Our production capacity reaches over 250,000 pieces per month, serving global markets across Europe, America, and Southeast Asia. We maintain an ISO 9001 certified quality management system to ensure high-precision industrial hardware delivery.