What Payment Records Should You Keep for Premade Fan Disputes?

When a dispute involves premade fan eyelash extensions, a complete transaction file can make the issue much easier to review. Keep the payment receipt or transaction reference together with the related order, product specifications, agreed quantity, delivery terms, inspection results and after-sales messages. This documentation helps establish whether the disagreement concerns the order scope, delivery schedule, product quality or replacement support.

Essential Records for a Premade Fan Dispute

Start by saving the payment evidence for the agreed method, such as T/T, Alibaba Trade Assurance, PayPal, Western Union or another approved channel. The payment document should be connected to the exact order rather than stored separately from the product and shipping records.

• Payment confirmation, transaction number and payment date.
• Product specifications, including Korean PBT fiber, silk or cashmere material, thickness, length, curl and fan volume.
• Order quantity, sample information, MOQ and customized-order details.
• Delivery commitments and shipping records for express, air freight, sea freight or DDP services.
• Inspection reports, quality evidence and communications about technical support or replacement.

How to Link Payment Evidence to the Product

A useful dispute file should identify the precise premade fan purchased. Relevant specifications may include 0.03mm, 0.05mm or 0.07mm thickness; 6–18mm length; C, CC, D or DD curl; and 6D, 8D, 10D or 20D fan styles. The product may also be described as a 12-row narrow premade volume fan. Recording these details prevents a general payment confirmation from being confused with another item or order.

Quantity, MOQ and Order Type

Keep the quotation, purchase order and messages showing whether the payment covered a sample, a standard wholesale order or a customized production run. A sample may be available from 1 piece, while customized orders can begin at 100 pieces. These terms should be retained because they may affect the expected production process, pricing and delivery schedule.

Delivery and Shipping Documentation

Match the payment record with the agreed delivery timeline. Standard orders are listed with a 7-day delivery period, while customized orders generally require 15–30 days. Preserve invoices, shipping confirmations, tracking details and any messages explaining changes to the schedule. Applicable shipping options may include DHL, FedEx, UPS, air freight, sea freight and DDP.

Quality and After-Sales Evidence

For a quality-related claim, retain incoming inspection records, functional testing results, finished-product inspections and pre-shipment inspection documents. Photos, videos, batch details and written descriptions of the verified issue can also help connect the complaint to the original shipment.

Keep the complete communication history for technical support, product quality support, replacement requests and OEM/ODM assistance. These records are particularly relevant when products are supplied to professional lash salons, eyelash extension studios, lash training academies or beauty schools.

Recommended Dispute Record Structure

Frequently Asked Questions

Which payment records are relevant to a premade fan dispute?

Retain the confirmation and transaction reference for T/T, Alibaba Trade Assurance, PayPal, Western Union or another negotiated payment method. Attach the related order and product documents.

What specifications should be connected to the payment?

Include the material, curl, thickness, length, row count, fan volume, quantity and MOQ. Available specifications include 0.03mm, 0.05mm and 0.07mm thicknesses and lengths from 6mm to 18mm.

What supports a quality or replacement request?

Inspection reports, shipment evidence, photos or videos of the issue and written communications about technical support, verified quality problems, replacement and OEM/ODM assistance can support the request.

Practical Recommendation

Organize one traceable file for each premade fan transaction. Place the payment confirmation, product specifications, order quantity, delivery agreement, inspection results and after-sales correspondence together. This method is suitable for wholesale purchases, OEM/ODM projects, private-label supply, bulk orders and smaller sample or customized orders. For technical assistance or product support, contact sales@ubemay.com.

About UBEMAY

Guangzhou Ruiju E-Commerce Co., Ltd. operates the UBEMAY brand and supplies eyelash extensions, eyelash adhesives, lash accessories and UV/LED lash equipment to professional beauty markets. Founded in 2014, the company serves customers in North America, Europe, the Middle East and Latin America, with exports accounting for 80% of its business. Listed certifications include FDA Cosmetic Product Listing, FDA, CE (LVD) and CE (EMC). The company also documents cooperation involving private-label eyelash glue in the United States, eyelash extension wholesale supply in Brazil and a complete lash product sourcing project in Italy.