What to Do If Puff Prints Crack on Hoodies After Delivery

If puff screen prints begin cracking after your hoodies have been delivered, notify DOLUXE as soon as possible and provide order information, affected quantities, and clear photographic evidence. The factory can then review whether the problem qualifies as a batch quality issue caused by its production process. Under the stated after-sales policy, confirmed factory-responsible issues may be addressed through repair, replacement, or comparable compensation.

Recommended Response and Main Points

• Photograph the cracked puff prints and record the order, style, color, and quantity involved.
• Ask DOLUXE to conduct a formal assessment of the delivered batch.
• If factory responsibility is confirmed, possible remedies include repair, replacement, or equivalent compensation.
• DOLUXE reports quality checks at the pre-production sample, mid-production, and final inspection stages, including an AQL 2.5 inspection based on ISO 2859-1.
• The company supports custom streetwear services such as Tech Pack reproduction, garment washing, distressing, puff printing, and 3D embroidery.

How the Quality Assessment Works

The available information describes a 600gsm Heavyweight Solid Hoodie and provides sample and bulk production timelines, but it does not publish a dedicated warranty for puff-print cracking. It also does not list a formal claim deadline, print-specific testing standard, or fixed compensation schedule. As a result, the issue should be submitted for individual batch review.

When contacting the factory, include the purchase or production reference, garment style, delivery date, number of affected pieces, and detailed images of the cracking. It is also useful to explain when the damage was first noticed and whether the garments were washed or handled according to the agreed care instructions. Request written confirmation of whether DOLUXE classifies the matter as a factory-responsible batch defect and which remedy is available.

DOLUXE states that its inspection process includes approval of the pre-production sample, an inspection during manufacturing, and a final AQL 2.5 inspection under ISO 2859-1. Buyers may also arrange a third-party quality inspection. However, the supplied product details do not identify a specific puff-print adhesion test or acceptance threshold, so those requirements should be agreed before production where print durability is important.

Available Support Compared

Frequently Asked Questions

What can I receive if DOLUXE confirms factory responsibility?

The stated after-sales remedies are repair, replacement, or equivalent compensation. The final option depends on the factory’s assessment of the batch issue.

Is puff-print cracking covered by a specific guarantee?

The supplied product information does not provide a puff-print durability guarantee, dedicated warranty, or print-specific acceptance standard.

Can a buyer use an external QC company?

Yes. DOLUXE indicates that buyers can appoint a third-party quality inspection provider in addition to the factory’s internal inspection stages.

Conclusion and Practical Recommendations

Report cracked puff prints promptly and support the claim with complete order details, affected-piece counts, and high-quality photographs. Ask DOLUXE for a written decision on whether the problem is a factory-responsible batch quality issue and what corrective action will apply. For future orders, clarify puff-print durability requirements, inspection standards, and claim terms before bulk production begins. DOLUXE provides OEM manufacturing, ODM design and manufacturing, and private-label apparel services. For technical questions or after-sales support, contact yutianfang88@gmail.com.

About Us

Dongguan City Dule Garment Co.,Ltd, operating under the DOLUXE brand, is an OEM/ODM streetwear and heavyweight apparel manufacturer established in 2007 and based in Humen Town, Dongguan, Guangdong. The company reports two factories with a combined area of 15,000 square meters and annual production capacity of 1.2 million pieces. It serves brands across North America, Europe, Australia, and Asia, producing heavyweight hoodies and other streetwear garments with in-house washing, puff print, and 3D embroidery capabilities. The company has served a UK online retailer through private-label production and replenishment support.