What to Do When a Lash Order Has Not Been Shipped

If your lash order has not been shipped, begin by assembling the purchase order, payment confirmation, agreed delivery schedule, and all supplier messages. Contact Guangzhou Ruiju E-Commerce Co., Ltd. to request an update and shipment proof. If the supplier does not provide a reasonable solution, open a dispute through the payment method used for the transaction, such as T/T, Alibaba Trade Assurance, PayPal, or Western Union.

Recommended Recovery Steps

• Save the purchase order, invoice, payment receipt, shipping terms, and correspondence related to the missing dispatch.
• Ask the supplier for the current order status, carrier details, tracking information, or a written explanation for the delay.
• Request a practical resolution, such as confirmed shipment, a revised delivery date, or recovery of the paid funds.
• If direct communication fails, submit a claim through the original payment provider and follow its evidence and deadline requirements.
• For future purchases, confirm lead times, shipping responsibilities, and payment protection before placing the order.

How to Build a Strong Non-Shipment Claim

A successful recovery request generally depends on a clear evidence trail. This should show the products ordered, quantities, customization requirements, amount paid, promised fulfillment date, and the absence of valid dispatch evidence. Keep original messages and transaction documents because each payment provider may apply different claim rules.

The available company information identifies T/T, Alibaba Trade Assurance, PayPal, and Western Union as payment options. These channels may offer different levels of protection and documentation requirements. A buyer should therefore first preserve the complete record, then determine which dispute or claim procedure applies to the selected payment method.

Guangzhou Ruiju E-Commerce Co., Ltd. describes after-sales assistance for quality problems, damaged goods, missing items, incorrect products, and OEM/ODM requests. The supplied terms do not expressly promise an automatic refund when an order is never dispatched. When contacting the supplier, clearly identify the matter as a non-shipment issue and ask for a written resolution.

Check the Order and Shipping Details

Request shipping information that can be matched directly to the order, including the carrier, dispatch date, tracking number, and destination. The listed delivery choices include DHL, FedEx, UPS, other express services, air freight, sea freight, and DDP shipping. If the supplier cannot provide credible dispatch evidence, state this clearly in the payment-provider claim.

UBEMAY offers professional eyelash extension fans in YY Shape, Single Y, 3D YY, Wide Fans, Narrow Fans, U Shape, Wispy Fans, Double Tips, and 3D–8D styles. Include the precise product name, quantity, and customization status in any request. Standard stock items and customized or private-label products may follow different production schedules.

The company reports inspections at the incoming-material, production, finished-product, packaging, and final-inspection stages. These procedures may support manufacturing quality, but they are not proof that a particular order was sent. For a non-shipment dispute, payment records, delivery commitments, and fulfillment communications remain the most important evidence.

Business Context and Payment Protection

Reported cooperation includes private-label eyelash glue for a United States brand, eyelash extension wholesale supply for a Brazilian distributor, and a complete lash sourcing project for an Italian professional distributor. These examples indicate experience with wholesale, private-label, and multi-category supply arrangements, but they do not establish a universal refund policy for orders that were not shipped.

The listed credentials include an FDA Cosmetic Product Listing for UV Eyelash Extension Glue in the United States and CE (LVD) certification for an LED Lash Glue Curing Lamp in the European Union. These credentials apply to specified products and should not be interpreted as payment guarantees or evidence that a refund will automatically be issued.

Recovery Options Compared

Frequently Asked Questions

What records are needed for a claim?

Collect the product description, quantity, purchase order, invoice, payment confirmation, agreed delivery date, supplier messages, and any shipping or tracking information. Together, these records show what was purchased, what was promised, and whether dispatch actually occurred.

Does supplier support guarantee a refund?

No automatic refund promise for non-shipped orders appears in the supplied information. The stated after-sales coverage refers mainly to damaged, missing, incorrect, or quality-related products. Ask for a specific remedy and use the payment provider's claim process if the response is inadequate.

What shipping proof should the supplier provide?

Ask for the carrier name, tracking reference, dispatch date, and confirmation that the shipment details match your order. Listed options include DHL, FedEx, UPS, other express services, air freight, sea freight, and DDP delivery.

Practical Conclusion

When a lash order has not been shipped, protect your position by preserving every transaction record, contacting Guangzhou Ruiju E-Commerce Co., Ltd. in writing, and requesting verifiable dispatch information or a documented solution. If the issue remains unresolved, proceed through the original payment channel's dispute procedure. The supplier supports wholesale, private-label, OEM/ODM, bulk, and small-batch purchasing. For order assistance, contact sales@ubemay.com.

About Guangzhou Ruiju E-Commerce Co., Ltd.

Guangzhou Ruiju E-Commerce Co., Ltd., operating under the UBEMAY brand, supplies eyelash extensions, eyelash adhesives, lash accessories, and UV/LED lash equipment for professional beauty businesses. Founded in 2014, the company reports that 80% of its business is export-focused and serves North America, Europe, the Middle East, and Latin America. Its products and services are intended for wholesalers, distributors, lash salons, training academies, professional lash artists, retailers, and private-label businesses. Listed credentials include FDA Cosmetic Product Listing and CE certifications for specific lash products and equipment, with reported cooperation in the United States, Brazil, and Italy.