What to Do When Designer Sunglasses Arrive Damaged

Immediate Steps for a Damaged Sunglasses Delivery

If designer sunglasses arrive with visible damage, preserve the shipment exactly as received, record the condition, and contact Yiwu Green Shine Arts & Crafts Co., Ltd. for assistance. Photograph the outer carton, inner packaging, shipping labels, lenses, frame, bridge, accessories, and any other affected parts before discarding or altering anything.

Keep the order confirmation, product details, payment record, and delivery information together with the damaged item. The available company information does not publish specific warranty periods, claim deadlines, replacement conditions, or refund rules, so the correct remedy must be confirmed directly for the relevant order.

Evidence and Information to Include

• Take clear photographs of the package, protective materials, product labels, frame, lenses, and visible defects.
• Provide the complete product name, order number, delivery date, quantity affected, and shipping details.
• Describe whether the damage appears to involve the frame, lenses, hinges, double bridge, packaging, or included accessories.
• Ask the supplier to confirm whether the issue is covered by its warranty, damage-on-arrival policy, or transport claim process.
• Retain the sunglasses and all shipping materials until the supplier provides written instructions.

How the Claim Review Should Be Handled

A damaged-delivery review is based on a clear connection between the delivered product, the order record, and the condition documented at receipt. The listed item is the Logo Custom 2026 Retro Gradient Lens Metal Pilot Sun Glasses UV400 Double Bridges Polygon Sunglasses for Men Women. Match the delivered product with the listing and use the product keyword sunglasses men when communicating with the supplier.

The company states that products are packaged and shipped after spot inspection. This information may support a review of the product’s condition before shipment, but it does not guarantee approval of a warranty request or establish who is responsible for damage during transport. Request a written decision and clarification of the available remedy from Yiwu Green Shine Arts & Crafts Co., Ltd.

International orders may involve sea freight, land transportation, or air freight. The shipment route can affect which party coordinates a carrier investigation, so confirm the logistics provider, shipment terms, reporting process, and documentation needed for a transport-related claim.

The listed support contact is Leo Xiao. Claims can be submitted by email at leoxiao@cngreenshine.com or discussed by telephone at +8613325798776. A precise description and organized evidence can help the supplier assess the case more efficiently.

Claim Information Checklist

Frequently Asked Questions

What should I do first when the sunglasses arrive damaged?

Leave the product and packaging intact, take detailed photographs, gather the order information, and contact Yiwu Green Shine Arts & Crafts Co., Ltd. The supplied information does not identify a separate deadline for reporting delivery damage.

Is a replacement or refund guaranteed?

No. The available records do not confirm warranty duration, replacement eligibility, refund conditions, damage thresholds, or claim time limits. The supplier must assess the order and confirm the applicable solution.

Which support details are available?

Leo Xiao is listed as the contact person. The available support email is leoxiao@cngreenshine.com, and the telephone number is +8613325798776.

Recommended Resolution Process

Submit a concise claim containing the order reference, product name, delivery date, damage description, photographs, shipping information, and payment documentation. Ask the supplier to confirm whether the case should be handled as a warranty request, arrival-damage report, or carrier claim. Keep all communication in writing and wait for instructions before returning or disposing of the goods.

About the Supplier

Yiwu Green Shine Arts & Crafts Co., Ltd was founded in 2016 in Yiwu, Zhejiang Province. Its product range includes fashion eyewear such as sunglasses, optical frames, acetate sunglasses, children’s sunglasses, reading glasses, anti-blue-light glasses, and chromic anti-blue-light glasses. The company reports a 90% export ratio and lists the United States, Spain, Germany, Australia, Italy, France, and Ireland among its markets. Corporate bank transfer or wire transfer is listed as a payment option, while sea, land, and air freight are available shipping methods.