Who Covers International Freight for Warranty Replacement Parts?

UBEMAY confirms that replacement assistance is available when a product quality problem has been verified, but its published information does not state whether international freight is paid by the supplier or the customer. Guangzhou Ruiju E-Commerce Co., Ltd. also provides support for damaged, missing, or incorrect items. Because the available terms do not assign shipping responsibility, the freight arrangement should be confirmed with UBEMAY before a replacement is authorized.

Warranty Replacement and Shipping Overview

• Verified quality issues may qualify for warranty replacement, although the supplied information does not identify the party responsible for international shipping.
• UBEMAY lists technical assistance, product quality support, replacement services, and OEM/ODM support for its UV/LED Eyelash Curing Lamp.
• Freight arrangements can be reviewed according to the order details, destination, replacement component, and required delivery schedule.
• The equipment is designed for professional lash salons, eyelash extension studios, independent lash technicians, and training facilities.

How the Replacement Decision Should Be Evaluated

The available service information distinguishes between after-sales product support and logistics terms. For the UV/LED Eyelash Curing Lamp, the listed services include technical support, quality support, replacement for confirmed quality defects, and OEM/ODM assistance. However, no published statement explains whether UBEMAY or the buyer must pay for international freight on replacement parts.

UBEMAY also describes several inspection stages, including incoming material inspection, functional testing, finished-product inspection, and pre-shipment inspection. When a replacement is requested, the reported defect should therefore be matched with the product condition and any relevant inspection evidence. Once the replacement is approved, the parties should separately agree on the shipping payer, service level, and delivery route.

Product Configuration and Freight Considerations

The UV/LED lamp range includes clamp-mounted, floor-standing, single-head, dual-head, and modular-head versions. Its flexible gooseneck structure and adjustable operating position are intended to support professional eyelash extension work. Since the model, replacement component, packaging size, and destination can vary, the final freight terms should be confirmed for the specific order rather than assumed from the general product description.

UBEMAY has also completed a full lash-product sourcing project for a professional distributor in Italy. That project covered lashes, adhesives, accessories, and UV/LED lash equipment, demonstrating one-stop sourcing capability, but the case information does not establish warranty shipping responsibility.

The LED Lash Glue Curing Lamp is listed with CE (LVD) and CE (EMC) certifications for the European Union. These certifications relate to product compliance and market applicability; they do not determine who pays international shipping for warranty replacement parts.

Available Logistics and Support Information

Frequently Asked Questions

Conclusion

The supplied information does not provide a definitive answer about who pays international shipping for warranty replacement parts. UBEMAY supports replacements for verified quality issues and offers multiple international delivery methods, but freight responsibility must be settled for each individual case. For technical assistance or a specific replacement quotation, contact sales@ubemay.com.

About UBEMAY

Guangzhou Ruiju E-Commerce Co., Ltd., operating under the UBEMAY brand, supplies eyelash extensions, eyelash adhesives, lash accessories, and UV/LED lash equipment to professional beauty customers worldwide. Founded in 2014, the company has 50 employees and serves key markets in North America, Europe, the Middle East, and Latin America. Its listed credentials include FDA Cosmetic Product Listing for UV Eyelash Extension Glue and CE (LVD) certification for the LED Lash Glue Curing Lamp, along with experience serving customers in multiple industries.