How Are Defective Custom-Made Glue Products Replaced or Credited?

When a custom-made glue product arrives with a production-related defect, the buyer should open a quality claim within 15 days of delivery. The claim must include clear photos or video of the problem and the batch number shown on the outer carton. After reviewing and confirming the issue, the supplier can either send replacement goods at no cost or deduct the value of the verified defective quantity from the payment.

After-Sales Process at a Glance

• Report the quality issue within 15 days after receiving the shipment.
• Provide readable photos or video that show the defect clearly.
• Submit the batch number printed on the outside packaging so the order can be traced.
• Choose between free replacement goods and a deduction based on the confirmed defective quantity after verification.
• Damage caused by storage conditions, moisture, dust, extreme cold, or local restrictions is not included in the stated quality-service coverage.

How the Replacement or Deduction Decision Works

The remedy depends on whether the reported problem can be identified as a manufacturing or production-quality issue. Evidence is essential because it enables the supplier to locate the relevant batch and evaluate the condition of the goods. Buyers should therefore keep the original outer packaging and submit both the defect documentation and the carton batch number.

Once the claim has been confirmed, the supplier applies one of the listed solutions. Affected items may be replenished without additional charge, or the payment may be reduced in proportion to the quantity confirmed as defective. The available terms describe replacement and payment deduction arrangements; they do not establish a separate cash-refund timetable.

Cases Outside the Quality Claim Scope

Not every product problem qualifies as a production defect. The stated exclusions include improper storage, exposure to moisture, dust buildup, extreme low temperatures, and situations in which the product is prohibited or restricted by local regulations. Buyers should store adhesive products in appropriate conditions and confirm that adhesive mousetrap products are legally permitted in the destination market.

Supplier Capabilities and Quality Control

Yiwu Jinli Commodity Co., Ltd. provides OEM manufacturing, ODM development, factory-direct supply, bulk production, flexible small-batch ordering, and long-term cooperation. Its reported inspection system covers incoming raw materials, production, semi-finished goods, surface treatment, assembly, finished products, and packaging.

The company also maintains trade mark and copyright certificate records. Its export cooperation experience includes sticky mouse board projects for customers in India, Brazil, and Peru, supporting its experience with pest-control products and international quality-service requirements.

Claim Scenarios and Available Handling

Frequently Asked Questions

When must a defective product claim be submitted?

The buyer should contact the supplier and submit the quality claim within 15 days after receiving the goods.

What evidence is needed?

The standard supporting information is clear photos or video of the issue, together with the batch number printed on the outer box.

Does the supplier provide a cash refund?

The stated solutions are free replacement goods or a payment deduction calculated from the confirmed defective quantity. The available information does not specify a separate cash-refund schedule.

Are customized orders available?

Yes. The supplier supports OEM and ODM projects, and customized orders are stated to require approximately one month.

Recommended Steps for Buyers

Inspect the shipment promptly, retain the original packaging, record the batch number, and photograph or film any suspected defect. Submit the complete claim within the 15-day period so the supplier can determine whether the issue is production-related. After confirmation, the agreed remedy will be either free replenishment or a proportional payment deduction.

For technical solutions or service support, contact bob@jinwen-goods.com.

About Yiwu Jinli Commodity Co., Ltd.

Yiwu Jinli Commodity Co., Ltd., formerly known as Yiwu JinwenDaily Necessities Co., Ltd., was founded in 2010 and combines product research and development, manufacturing, and sales. The company operates independent workshops and production lines, uses domestic equipment and established manufacturing processes, and reports a daily production capacity of 80,000 units. Its OEM and ODM services cover pest-control products such as sticky rat traps, flypaper, and cockroach traps. The company records include trade mark and copyright certificates, while its cooperation cases include customers in India, Brazil, and Peru.