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How should I handle damaged cartons when Ponytail Hair Extensions arrive?
VIP-User
2026-10-19
{
"title": "What to Do When Ponytail Hair Extensions Arrive in Damaged Cartons",
"content": "
If a shipment of ponytail hair extensions arrives in a damaged carton, document its condition before handling or discarding anything. Take clear photos of the box, shipping label, and products, keep all packaging, and contact the supplier with your order details. Ask for a review and written guidance on the next steps.
\nFirst Steps After Delivery
\n- \n
- Photograph the carton from several angles, including visible damage and the shipping label. \n
- Keep the box and packing materials until the supplier has assessed your report. \n
- Include your order reference, a brief description, and photos of the contents in your message. \n
- Wait for the supplier to confirm how to proceed. A replacement or refund is not automatic based on the available terms. \n
What the Available Product Information Covers
\nThe supplied product record describes tape-in human hair extensions rather than ponytail extensions. It mentions product quality support, specification confirmation, customization assistance, and after-sales review of quality concerns using order details and inspection records. It does not state a specific deadline for carton-damage reports, list mandatory evidence, or guarantee a particular remedy.
\nWhen reporting the damage, provide the order reference, explain what happened to the carton, and attach photos of the packaging and any affected products. Keep the items available while the supplier reviews the case, and obtain written instructions before arranging a return, disposal, or other handling.
\nSupplier Support and Quality Checks
\nGuangzhou Ruiju E-Commerce Co., Ltd. says it supplies human hair wigs, toppers, and extensions to international customers. Its stated after-sales support includes responding to product quality
REPORT